Distance Sales Agreement

1. Parties

1.1. This Distance Sales Agreement (the "Agreement") has been concluded electronically between the Seller/Provider and the Buyer, whose details are set out below.

1.2. SELLER/PROVIDER:

1.3. BUYER: The natural or legal person who declares their identity and contact details during the ordering process.

2. Definitions

• "Platform" means the website, application or pop-up store operated by Printonus or created using the Printonus infrastructure.
• "Product" means the customizable or standard products ordered by the Buyer through the Platform.
• "Order" means the purchase transaction carried out by the Buyer through the Platform.
• "Seller" means the natural or legal person who offers its products for sale through the Platform and enters into a sales relationship with the Buyer.

3. Subject of the Agreement

3.1. This Agreement governs the rights and obligations of the parties regarding the sale and delivery of the Product ordered electronically by the Buyer through the Platform, within the framework of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

3.2. The Buyer accepts that they have read and are informed of the essential characteristics of the Product subject to sale, the sale price, the payment method, the delivery terms and all other information relating to the Product, and that they have given the necessary approval electronically.

4. Pre-Contractual Information

4.1. The Buyer accepts that, prior to the conclusion of the Agreement, they were provided with the necessary pre-contractual information under Article 5 of the Distance Contracts Regulation.

4.2. As part of the pre-contractual information, the Seller's details, the essential characteristics of the Product, the total price including taxes, payment and delivery information, the conditions relating to the right of withdrawal, return procedures and complaint mechanisms have been provided to the Buyer.

5. Product/Service Information

5.1. The type, quantity, color, size, model, sale price including taxes and other characteristics of the Product subject to sale are specified in the order summary and the Pre-Contractual Information Form.

5.2. Product images are for illustrative purposes only; reasonable variations in color, print, size and appearance may occur in customized products depending on the production process.

5.3. For customized products, the Buyer accepts that the design will be produced as it appears at the preview stage.

6. Ordering Process

6.1. An Order is completed when the Buyer selects the product on the Platform, applies any customization, enters the delivery details, selects the payment method and confirms the order.

6.2. Confirmation of the order means that the Buyer accepts the provisions of this Agreement.

6.3. The production process begins after the order is confirmed. For customized products, it may not be possible to change or cancel the order once production has started.

6.4. If the order cannot be fulfilled due to stock, production capacity or technical reasons, the Buyer will be informed and the payment will be refunded.

7. Right of Withdrawal

7.1. The Buyer has the right to withdraw from the agreement within fourteen (14) days from the date on which the Product is delivered to the Buyer or to the person/organization at the address indicated by the Buyer, without giving any reason and without paying any penalty. However, the right of withdrawal cannot be exercised in the following cases:

• Products prepared, manufactured or customized in line with the Buyer's requests or clearly personal needs
• Products that are perishable or likely to pass their expiry date
• Products whose protective elements, such as packaging, tape, seals or wrapping, have been opened after delivery and whose return is unsuitable for health or hygiene reasons

7.2. The Buyer accepts that the customized/printed products created through the Platform are specially manufactured in accordance with the Buyer's own requests and instructions and that, therefore, there is no right of withdrawal for such products. Mandatory rights arising from consumer legislation and rights relating to defective goods are reserved.

8. Defective Products and Warranty

8.1. If the Product is defective (faulty, damaged or not in conformity with the characteristics specified in the order), the Buyer may exercise one of the following rights under the Law: withdrawal from the sale, a price reduction, free repair or replacement of the Product with a non-defective equivalent.

8.2. The Buyer should notify the Seller of any claim relating to a defect within a reasonable period from the delivery of the Product. The Seller may request photographs, videos or the return of the Product in order to assess the claim.

8.3. Nonconformities arising from design errors attributable to the User/Buyer, incorrect size or variant selection, spelling mistakes or incomplete information are not considered defects.

9. Payment Terms

9.1. Payments may be made using the payment methods offered on the Platform and through third-party payment institutions.

9.2. The Seller and Printonus are not responsible for interruptions, delays, errors or security issues arising from the services of payment institutions.

9.3. The Buyer is liable for damages arising from chargebacks, fraud or unauthorized payment transactions that are attributable to the Buyer's own fault.

9.4. Where a suspicious transaction, suspected fraud or non-compliance with the legislation is detected, payments may be suspended, delayed or placed under review.

10. Delivery

10.1. The Product is delivered to the delivery address specified by the Buyer within the period stated in the Pre-Contractual Information Form and, in any event, within the maximum period prescribed by the legislation.

10.2. For customized products, the production process may vary depending on the product type, stock status, production capacity and logistics processes; the estimated delivery time is communicated at the ordering stage.

10.3. Unless otherwise stated, shipping/delivery costs are borne by the Buyer and are shown in the order summary.

10.4. If the Product appears damaged at the time of delivery, the Buyer has the right to refuse to accept the Product by requesting the courier to prepare a damage report.

11. Default

11.1. If the Buyer defaults in transactions made by credit card, the Buyer shall be obliged to pay interest under the credit card agreement between the Buyer and the card-issuing bank and shall be liable to the bank.

11.2. If the parties fail to fulfil their obligations, the provisions on default of the Turkish Code of Obligations No. 6098 (TCO) and the rights arising from consumer legislation shall apply.

12. Force Majeure

12.1. In the event of natural disaster, war, acts of terrorism, epidemic, cyberattack, infrastructure failure, internet or power outage, logistics problems, decisions of official authorities or other force majeure events beyond the reasonable control of the parties, the affected party shall not be liable for any failure to fulfil its obligations.

12.2. The obligations of the parties may be suspended for the duration of the force majeure event; if the situation continues for a reasonable period, the parties shall have the right to terminate the Agreement.

13. Protection of Personal Data and Privacy

13.1. The Buyer's personal data is processed under Law No. 6698 on the Protection of Personal Data (KVKK) and the relevant Privacy Policy for the purpose of performing the order and fulfilling obligations arising from the legislation.

13.2. Personal data shall not be shared with third parties outside the cases prescribed by the legislation and without the necessary legal basis.

13.3. The Buyer may exercise their rights under the legislation regarding their personal data by applying to the relevant data controller.

14. Dispute Resolution

14.1. This Agreement is governed by the laws of the Republic of Türkiye.

14.2. For disputes arising from the Agreement, the Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the goods or services or where the Buyer resides shall have jurisdiction, within the monetary limits determined annually by the Ministry of Trade.

14.3. The Buyer may submit complaints and objections to the statutory authorities referred to above and may also communicate them through the Seller's contact channels.

15. Entry into Force

15.1. By confirming the order on the Platform, the Buyer is deemed to have accepted all provisions of this Agreement and the content of the Pre-Contractual Information Form.

15.2. This Agreement is concluded and enters into force on the date on which it is approved electronically by the Buyer, and a copy is sent to the Buyer's email address or account.

15.3. This Agreement consists of fifteen (15) articles.

16. Contact Information